The impact of experiential consumption cognitions and emotions on behavioral intentions

By J. Bigné, Anna S. Mattila, L. Andreu. 2008

430 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/ad7cf9a1454ab732234c0b342f47bf8ae9742be9

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In Organizational Behavior and Human Resource Management

Citations in the corpus

Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges (2016, background): “Bigné et al. (2008) demonstrated that emotional states were positively linked to customer satisfaction in leisure and tourism services.”
The mediating role of consumption emotions (2017, background): “In this regard, researchers in the hospitality field have paid attention to consumption emotions (Bigné et al., 2008; Han and Jeong, 2013; Lin and Mattila, 2010).”
The impact of the servicescape on the desire to stay in convention and exhibition centers: The case of Macao (2012, methodology): “The 23 items in these sections were adapted from the work of Wakefield and Blodgett (1996) and Bitner (1992), and they covered five dimensions of servicescape quality.”
Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2010, background): “Emotions evoked during the consumption experience influence satisfaction judgements (e.g., del Bosque and Martin 2008), perceived service quality (e.g., Jiang and Wang 2006), and behavioral intentions (e.g., Bigné, Mattila, and Andreu 2008).”
Experience value as a function of hedonic and utilitarian dominant services (2016, background): “Studies of experiential marketing put forward the inefficacy of theories designed to assess satisfaction with only utilitarian aspects of a service encounter (Bigné et al., 2008; Holbrook and Hirschman, 1982; Petkus Jr., 2004).”
The role of emotions and conflicting online reviews on consumers' purchase intentions (2018, background): “Emotions are integrated as both systematic and heuristic cues (Bigné et al., 2008; Lazarus, 1991).”