Does TQM influence employees' job satisfaction? An empirical case analysis

By Keng-Boon Ooi, N. Bakar, Veeri Arumugam, L. Vellapan, Alexander Loke. 2007

223 citations recorded by the source corpus.

Subfields: Management Information Systems, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/aed3392d440404f2eac3cb392af0eb39aebbecf1

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. C. A. Chen
2. Chao-Min Chiu
3. Chen-Chi Chang
4. M. Amin

In Strategy and Management

1. M. Amin

Citations in the corpus

• The effect of TQM practices on employee satisfaction and loyalty in government (2010, background): “Our research model does not include the effects of TQM practices to loyalty because numerous studies suggest that TQM practices that would directly influence employees' job satisfaction (Jun et al, 2006 ; Ooi, Bakar, Arumugam, Vellapan, & Loke, 2007 ).”
• The structural relationship between TQM, employee satisfaction and hotel performance (2017, background): “In the Malaysian context, Ooi et al. (2007) reveal that teamwork, organizational trust, organizational culture and customer focus have significant relationships with employees’ job satisfaction.”