Determinants of dining satisfaction and post-dining behavioral intentions.

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Determinants of Restaurant Customers' Loyalty Intentions: A Mediating Effect of Relationship Quality (2008, background): “It’s generally believed that a key driver of long-term customer behaviors (e.g., loyalty and retention) is relationship quality involving satisfaction and trust (Crosby, Evans, and Cowles, 1990; HenningThurau, Gwinner, and Gremler, 2002; Kim, Lee, and Yoo, 2006; Ladhari et al., 2007).”
Service Quality, Customers’ Satisfaction and the Moderating Effects of Gender: A Study of Arabic Restaurants (2016, positive): “Ladhari et al. (2008) investigated determinants of dining satisfaction and post-dining behavioral intentions, and concluded that perceived service quality influenced customer satisfaction through both positive and negative emotions.”
A consumption emotion measurement development: a full-service restaurant setting (2010, background): “Some studies have addressed the importance of emotions derived from full-service restaurant customers’ dining experiences (e.g. Dube-Rioux, 1990; Ladhari et al., 2008; Mattila & Ro, 2008).”
The effects of anticipatory emotions on service satisfaction and behavioral intention (2014, methodology): “This approach has been widely adapted in the literature (e.g. Ladhari et al. 2008; Lee et al. 2008; Mazaheri et al. 2012; Vinagre and Neves 2008).”