The effects of anticipatory emotions on service satisfaction and behavioral intention

By Nicole Koenig‐Lewis, Adrian Palmer. 2014

117 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/f925dfb5401aedd3b6f1a0ed087d99b0734380b3