Examining mobile banking user adoption from the perspectives of trust and flow experience

By Tao Zhou. Journal of Special Topics in Information Technology and Management, 2011

342 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/18722ff9679af93e92212a9c9de835a45cd9d204

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Understanding consumer adoption of mobile payment in India: Extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal (2020, background): “The online environment characteristics such as anonymity and lack of social cues due spatial separation amplifies the role of trust (Zhou, 2012).”
Mobile banking adoption: A literature review (2015, background): “These constructs include consumer awareness (Dineshwar and Steven, 2013; Jain, 2013; Sharma, 2011), personal involvement (Zhou, 2012b), network externality (Zhou, 2012a), policy and regulatory frameworks (Thulani et al., 2011), experience, and religiosity (Amin and Ramayah, 2010).”
Why do people use and recommend m-wallets? (2020, neutral): “Although m-wallets have been in the market for more than a decade, they have not experienced widespread adoption, except for a few early adopters (Zhou, 2012).”
Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2019, background): “…advancements in the field of mobile technologies have yielded profound modifications and incessant resonating in the use of mobile banking in the financial sector (e.g. Alalwan et al., 2017; Gupta, 2013; Lin, 2011; Rana et al., 2017; Shaikh and Karjaluoto, 2015; Zhang et al., 2018; Zhou, 2012b).”
Understanding consumers' continuance intention towards mobile purchase: A theoretical framework and empirical study - A case of China (2015, methodology): “The unidimensional measurement of flow has also been used in a number of studies in both online and offline environments (Chang & Wang, 2008; O’Cass and Carlson, 2010; Zhou, 2012, 2013a).”
An investigation of users’ continuance intention towards mobile banking in China (2016, background): “Due to the constraints of mobile terminals, users may feel it difficult to operate m-banking (Zhou, 2012) and may spend more time and effort on m-banking transactions, which will decrease their perceptions of usefulness.”
Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding (2016, background): “Zhou (2012) also finds a positive correlation between trust and flow.”
A meta-analysis of antecedents and consequences of trust in mobile commerce (2020, background): “The result is consistent with the ﬁ ndings of the previous studies (Lin, 2011; Zhou, 2011e, 2012a ).”