Examining mediating role of attitudinal loyalty and nonlinear effects in satisfaction‐behavioral intentions relationship

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The effects of anticipatory emotions on service satisfaction and behavioral intention (2014, background): “A number of studies have established that emotions experienced during the service encounter directly influence behavioral intention (e.g. Finn 2012; Jaiswal and Niraj 2011; White and Yu 2005; Wong 2004).”
Towards a new approach of destination loyalty drivers: satisfaction, visit intensity and tourist motivations (2017, background): “Mittal, Ross, and Baldasare (1998) and Jaiswal and Niraj (2011) explain the non-linear effect on the basis of the prospect theory (Kahneman & Tversky, 1979).”
Exploring the role of brand identification and brand love in generating higher levels of brand loyalty (2016, background): “…(Deng et al., 2010); are more cost-effective to be maintained than to attract new ones (Reichheld, 1996); are more willing to pay higher prices (Jaiswal and Niraj, 2011; Krishnamurti and Raj, 1991) and make more frequent purchases than non-loyal customers (Bowen and Shoemaker, 1998; Rowley,…”
An exploration of the effects of past experience and tourist involvement on destination loyalty formation (2013, result): “In the present research, the use of the attitudinal approach to loyalty, instead of a behavioural focus, is mainly due to two reasons: (1) the desire of individuals to seek variety in their choice of destination (Jang & Feng, 2007 ) justifies the examination of future attitudes/intentions over past”