Placing Trust at the Center of Your Internet Strategy

By Glen L. Urban, Fareena Sultan, W. Qualls. 2000

948 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/aafa65f7040bfd139bcc5f90cabfb4892ce84742

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Citations in the corpus

Perceived e‐service quality (PeSQ) (2007, background): “Moreover, it has been considered one of the most important drivers of e-service satisfaction (Petersen, 2001; Urban et al., 2000; Wingfield and Rose, 2001).”
Digital development in rural areas: potentials and pitfalls $ (2003, background): “Increasingly, the evidence suggests that customers are more likely to place priority on a variety of long-term, trust-based factors in defining their loyalty (Urban et al., 2000).”
Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005, background): “Web site design is a critical part of Internet marketing strategy and an important element in building trust (e.g., Hoffman, Novak, and Peralta 1999; Shankar, Urban, and Sultan 2002; Urban, Sultan, and Qualls 2000).”
Understanding Customer Trust in Agent-Mediated Electronic Commerce, Web-Mediated Electronic Commerce, and Traditional Commerce (2004, background): “Benevolence and integrity [55] d,m,a,c , [14] d,a , [52] m,a [52] m,a , [40] d,m,a,c , [ 98 ] a”
Trust In and Adoption of Online Recommendation Agents (2005, background): “Specifically, trust is well-recognized as a key success factor for e-commerce (e.g., Gefen et al., 2003b; McKnight and Chervany, 2001; Ratnasingham, 1998; Urban et al., 2000).”
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs (2007, background): “Trust is well-recognized as a key success factor for e-commerce [25, 40, 63] and one of the most signiﬁcant barriers to realizing its potential [70, 82].”
The impact of initial consumer trust on intentions to transact with a web site: a trust building model (2002, background): “Urban et al. (2000) found trust to be a factor in making purchasing decisions.”
What drives consumers' continuance intention to e-shopping?: Conceptual framework and managerial implications in the case of Saudi Arabia (2011, background): “Building trust with consumers is an essential mission for e-retailers because purchasing decisions represent trust-related behaviours ( Jarvenpaa et al., 2000; McKnight et al., 2002a; Urban et al., 2000).”
A multidimensional trust formation model in B-to-C e-commerce: a conceptual framework and content analyses of academia/practitioner perspectives (2005, background): “For example, Website trust can be enhanced if it also provides privacy to the customers, a property of the consumer-behavioral dimension [100].”
Can the building of trust overcome consumer perceived risk online (2006, background): “Customers may also be anxious about bombardment with unwanted messages and service guarantees ( Urban et al. , 2000”
Trust and Electronic Government Success: An Empirical Study (2008, background): “[71] emphasize that trust in the Web site is essential in engendering belief in the information provided by the Web site.”