The impact of initial consumer trust on intentions to transact with a web site: a trust building model

By D. Harrison McKnight, Vivek Choudhury, C. Kacmar. Journal of strategic information systems, 2002

2,276 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4631b14a5c33cad36b35506fc2e4485a04e0c445

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Exploring consumers perceived risk and trust for mobile shopping: A theoretical framework and empirical study (2018, background): “Disposition trust, or “propensity to trust” (e.g. McKnight et al., 2002; Oliveira et al., 2014), refers to a person’s tendency to trust others and is defined as the general inclination which people show faith or belief in humanity and adopt a trusting stance towards others (McKnight et al., 2002).”
Dispositional Trust And Distrust Distinctions in Predicting High- and Low-Risk Internet Expert Advice Site Perceptions (2005, background): “Structural assurance is the belief that legal or technological structures encourage Internet success (McKnight et al. 2002b).”
Concern for Information Privacy and Online Consumer Purchasing (2006, background): “…the merchant “will not behave opportunistically by taking advantage of the situation” (Gefen et al., 2003, p. 54), and as the trustor's expectations about the ability (competence), benevolence, and integrity of the merchant, (Bhattacherjee, 2002, Doney and Cannon, 1997, McKnight et al., 2002a).”
Self-disclosure and Privacy Calculus on Social Networking Sites: The Role of Culture (2012, methodology): “In addition, trusting beliefs, reflecting “the trustor perception that the trustee possesses characteristics that would benefit the trustor”, were shown to facilitate information sharing online (McKnight et al. 2002, p. 303).”
Cognitive and institutional predictors of initial trust toward an online retailer (2011, background): “Preliminary evidence supports the contention that, in the absence of past experience with an online retailer, initial trust formation is based on consumers' cognitive impressions about reputation and site characteristics of a retailer as well as their institutional beliefs about the online environme”
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs (2007, background): “While we recognize the importance of the evolving nature of trust, our focus is on initial trust mainly because consumers’ perceptions of uncertainty and risk about using an RA are especially salient when they are not familiar with the RA during the initial contact (e.g., [64]).”
Why do we trust new technology? A study of initial trust formation with organizational information systems (2008, background): “McKnight et al. (2002a) developed and tested a model of initial trust in an IS context based on the theory of reasoned action (TRA) (Ajzen and Fishbein, 1980).”
Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation (2015, background): “Initial trust develops when users interact with m-payment for the first time (McKnight et al. 2002; Zhou 2014).”
A proposed model of e-trust for electronic banking (2015, background): “The issue of trust in e-banking environment is more essential than traditional banking environment since when uncertainties and risks are pervasive, the building and developing the trust will become more crutial (Urban et al., 2009; McKnight et al., 2002).”
Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns (2010, background): “Such bonds provide a signal of the vendor's integrity, benevolence, empathy, competence, ability and predictability in online buying situations (Gefen et al., 2003; Lee and Turban, 2001; McKnight et al., 2002; Urban et al., 1999).”
Customer perceptions of e‐service quality in online shopping (2005, background): “Numerous studies have emphasized the importance of online trust between customers and online stores ( McKnight et al. , 2002”
Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage (2018, background): “In online contexts, trust is based on beliefs in the trustworthiness of an exchange party (McKnight et al., 2002).”