Understanding Customer Trust in Agent-Mediated Electronic Commerce, Web-Mediated Electronic Commerce, and Traditional Commerce

By Sherrie Xiao, Izak Benbasat. Inf. Technol. Manag., 2004

399 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6691a77c91fe1ace09e6ac9e56734dd150bd1ce9

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Trust In and Adoption of Online Recommendation Agents (2005, methodology): “Koufaris, M. (2002) "Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior" Information Systems Research, (13)2, pp. 205-223. Koufaris, M. and W. Hampton-Sosa (2004) "The development of initial trust in an online company by new customers" Information and Management, (4”
Perceived interactivity leading to e-loyalty: Development of a model for cognitive-affective user responses (2009, background): “Further, beliefs such as trust have both cognitive as well as affective characteristics (Komiak and Benbasat, 2004).”
Consumer acceptance of internet banking: the influence of internet trust (2008, background): “Familiarity allows customers to accumulate trust-relevant knowledge about the trusted object and provides a framework for future expectations (Doney and Cannon, 1997; Komiak and Benbasat, 2004).”
Credibility in the blogosphere: A study of measurement and influence of wine blogs as an information source (2015, background): “The extension of this research stream online (e.g., Komiak and Benbasat, 2004) consistently demonstrates the critical role of trust on behavioral intentions in e-commerce environments and recommendation systems.”
E-Commerce Product Recommendation Agents: Use, Characteristics, and Impact (2007, background): “Komiak and Benbasat (2004) suggest that RAs should use needs-based preference-elicitation questions as a way of managing users’ expectations.”
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members (2009, background): “Interpersonal trust can be categorized as cognitive, affect, and emotional [72, 73].”