The Conceptualisation and Measurement of Consumer Value in Services

By Raquel Sánchez-Fernández, M. Iniesta-Bonillo, M. Holbrook. 2008

330 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/a62aba0fa12c6fb4147c14a27c3da15df4b04bbe

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Citations in the corpus

Experiential value: Multi-item scale development and validation (2017, background): “This framework gained popularity and is widely adopted in several contemporary studies related to customer experience and experiential value (e.g. Sánchez-Fernández et al., 2008; Keng et al., 2007; Wu and Liang, 2009).”
Customer segmentation using unobserved heterogeneity in the perceived value - loyalty-intentions link (2014, background): “(1994) and Sinha and DeSarbo (1998) agree that the sources of heterogeneity in perceptions of perceived value include differences among consumers, product classes, and consumption situations.”
Adoption of Energy-Efficient Home Appliances: Extending the Theory of Planned Behavior (2020, background): “For example, consumers may perceive an innate benefit from, and innate value in, using environmentally friendly products or services, and this sentiment has been shown to cause individual motivation that derives from a sense of commitment and a warm sense of giving [75].”
The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination (2011, background): “We acknowledge that some researchers treat quality as a dimension of the get component of value (see for example Gallarza & Saura, 2006; Petrick, 2002; Ruiz et al., 2008; Sánchez-Fernández et al., 2009; Sweeney & Soutar, 2001).”
Influencing Factors of Chinese Consumers’ Purchase Intention to Sustainable Apparel Products: Exploring Consumer “Attitude–Behavioral Intention” Gap (2020, methodology): “Despite the substantial literature that has highlighted the importance of aesthetics in art and culture, little attention has been dedicated to the notion of aesthetics in the consumption value research [35] (Sánchez-Fernández et al.”
Customer perceived value—Conceptualization and avenues for future research (2015, methodology): “Chen & Dubinsky, 2003; Sinha & DeSarbo, 1998), “consumption value” (Sheth, Newman, & Gross, 1991), “consumer value” (e.g. Jensen, 2001; Sánchez-Fernández et al., 2009), “consumer surplus” (Anderson & Narus, 1995), “subjective expected value” (Bolton, 1998), and “net customer value” (Butz & Goodstein”
Creating dynamic capabilities to increase customer value (2011, background): “Over the last few decades, firms have found themselves in a new and complex competitive environment, in which customers are increasingly demanding the creation of customer value (Sánchez et al., 2009).”