The impact of developmental experience, empowerment, and organizational support on catering service staff performance

By I. Chow, T. Lo, Zhenquan Sha, Ji-Woong Hong. 2006

161 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/a2bab7487d605c04db5cbdb86cd9436e730e28e7

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In Organizational Behavior and Human Resource Management

1. Young Joong Kim
2. Hyo Sun Jung
3. Hye Hyun Yoon

Citations in the corpus

• Effects of culinary employees’ role stress on burnout and turnover intention in hotel industry: moderating effects on employees’ tenure (2012, background): “The hotel industry needs to offer particularly high-class personal services that completely depend upon the competence of the employees (Chow, Lo, Sha, & Hong, 2006 ).”
• The impact of employees’ positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotel (2015, background): “Therefore, employees’ positive behaviors decisively affect the level of service provided to customers (Chow et al., 2006) and, as a result, greatly influence an organization’s efficiency.”