Modelling the Impact of Airline Service Quality and Marketing Variables on Passengers’ Future Behavioural Intentions

By Jin-woo Park, R. Robertson, Cheng-Lung Wu. 2006

214 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/9e932ade46ef0532ae113a68b25d9c783470a99b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

1. Tim Lu
2. Rungting Tu
3. Juan de Oña
4. Rocio de Oña
5. William Jen

In Marketing

1. Tim Lu
2. Rungting Tu
3. Juan de Oña
4. Rocio de Oña
5. William Jen

In Organizational Behavior and Human Resource Management

1. Juan de Oña
2. Tim Lu
3. Rungting Tu
4. Rocio de Oña
5. William Jen

Citations in the corpus

• Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers (2011, methodology): “Furthermore, Park et al. 2006 constructed an airline service quality scale based on in-depth interviews and focus groups with airline staff and passengers.”
• Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, background): “Gatta and Marcucci (2007) point out that these methods overcome some critical factors pertaining to methods based on CSS, such as conceptual grounds, psychometric problems, and troubles with Likert scales.”