Customer adoption of e‐service: an experimental study

By Jc Ko de Ruyter, Martin Wetzels, Mirella Kleijnen. 2001

645 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9bc4230fbc312b0f945ca4c4a221f4081f534269

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Exploring How Intangibility Affects Perceived Risk (2004, background): “Research has shown that intangibility is positively correlated with perceived risk (De Ruyter, Wetzels, and Kleijnen 2001; Finn 1985; McDougall and Snetsinger 1990; Mitchell and Greatorex 1993; Murray and Schlacter 1990; Zeithaml and Bitner 2000).”
Consumers rule: How consumer reviews influence perceived trustworthiness of online stores (2012, background): “Several other authors used different operationalizations of the multidimensional reputation construct and found also a positive relationship between perceived reputation and trust (Jarvenpaa et al. 2000, de Ruyter et al. 2001, McKnight et al. 2002a,b; Koufaris and Hampton-Sosa 2004).”
How do involvement and product knowledge affect the relationship between intangibility and perceived risk for brands and product categories (2010, background): “Previous research shows that intangibility is positively related to perceived risk ( De Ruyter et al. , 2001”
The importance of perceived trust, security and privacy in online trading systems (2009, background): “Since prior research has shown that the reputation of the online company is highly valued by users ( de Ruyter et al. , 2001”
A consumer perspective of E-service quality (2005, methodology): “[13] conceptual model and prior information systems research about e-service evaluation methods, because e-service encompasses marketing and management information systems (ISs) [114].”
The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator (2008, background): “For example, de Ruyter et al. (2001) found that a low perceived risk level results in higher customer trust in, perceived quality of and intention to use an e-service than a high-risk level.”
E-File Adoption: A Study of U.S. Taxpayers' Intentions (2009, background): “Reputation effects the extent to which buyers believe an organization is honest and concerned about customers [28, 34], [ 35-37 ].”
Critical success factors for e-commerce entrepreneurship: an empirical study of Thailand (2009, background): “As the amount of business transacted over the web grows, the value of goods, services, and information exchanged over the Internet seems to double or triple each year around the globe.”
Empirical research in on-line trust: a review and critical assessment (2003, methodology): “…to (particular) online merchants or online service providers (Jarvenpaa et al., 1999, 2000; Gefen, 2000; Gefen & Straub, 2000; Pavlou & Chellappa, 2001; Koufaris & Hampton-Sosa, 2002; partly also Bhattacherjee, 2002, and Pavlou, 2002; de Ruyter et al., 2001 used offline role-playing scenarios).”
Role of Different Electronic-Commerce (Ec) Quality Factors on Purchase Decision: A Developing Country Perspective (2008, background): “…of purchase behavior and trustworthiness as a quality factor of EC [Heide et al., 1995; Mai et al., 1999; Ehrenman, 2000; Molla et al., 2001; Ruyter et al., 2001; Balasubramanian et al., 2003], this current study proposes the argument: H5: Perceived trustworthiness has an effect on…”
Predicting e-services adoption: a perceived risk facets perspective (2003, background): “(cid:148) 1 E-services are important in business to consumer (B2C) e-commerce because they represent ways to provide on-demand solutions to customers strengthening customer-service provider relations, creating transactional efficiencies and improving customer satisfaction (Ruyter et al. 2001).”