What makes Web sites credible?: a report on a large quantitative study

By B. Fogg, Jonathan Marshall, O. Laraki, A. Osipovich, C. Varma, N. Fang, Jyoti Paul, A. Rangnekar, John Shon, P. Swani and 1 more. International Conference on Human Factors in Computing Systems, 2001

874 citations recorded by the source corpus.

Subfields: Information Systems, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9aa36c907a320d49fd7ad7e82959a55a88036b4f

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Citations in the corpus

behaviors on the perceived credibility of web-based information The role of site features, user attributes, and information verification (2007, methodology): “To date, research has examined several issues with regard to credibility, including site design features (Fogg et al., 2001a, 2001b; Johnson and Kaye, 1998; Palmer et al., 2000; Shon et al., 2000), cross-media comparisons (Flanagin and Metzger, 2000; Kiousis, 2001; Sundar, 1999), source…”
What do you see when you're surfing?: using eye tracking to predict salient regions of web pages (2009, background): “[9] examined what features determine the credibility and trustworthiness of a Web page.”
On-line trust: concepts, evolving themes, a model (2003, background): “…Moon, 1997), professional images of products (Nielsen et al., 2000), freedom from small grammatical and typographical errors (Nielsen et al., 2000; Fogg et al., 2001b), an overall professional look of the website (Cheskin Research and Studio Archetype/Sapient, 1999; Nielsen et al., 2000; Fogg et…”
You've been warned: an empirical study of the effectiveness of web browser phishing warnings (2008, background): “found that the “look and feel” of a website is often most important for gaining a user’s trust [10].”
Sidedness, commercial intent and expertise in blog advertising (2016, methodology): “This factor was measured through six statements with a seven point Likert scale (Ellerbach, 2004; Fogg et al., 2001; Kim et al., 2001).”
Why phishing works (2006, background): “conducted a number of large empirical studies on how users evaluate websites [10, 11] and developed guidelines for fostering credibility on websites, e.”
Crying Wolf: An Empirical Study of SSL Warning Effectiveness (2009, background): “, who found that the “look and feel” of a website is often most important for gaining user trust [7].”
Augmenting web pages and search results to support credibility assessment (2011, methodology): “…since the sparseness of search results pages would boost the likely impact of such visualizations according to Prominence-Interpretation theory [11], and since once users have seen a Web page itself, it is difficult to overcome the first impressions they form based on the professional…”
Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations (2009, background): “Many studies have shown that confi rmation/disconfi rmation of prior beliefs signifi cantly infl uences the credibility of the received information [25, 27].”
Online trust: a stakeholder perspective, concepts, implications, and future directions (2002, background): “Fogg et al. (2001) conducted an empirical study of people's perception of Web-site credibility on 1400 students in the US and Europe who evaluated 51 different Web-site elements relating to trust.”
Do security toolbars actually prevent phishing attacks? (2006, background): “, [ 11]), and attackers have clearly adopted these techniques.”
A social network as information: The effect of system generated reports of connectedness on credibility on Twitter (2012, background): “To date, research has examined several other avenues with regard to online credibility, including site design features (e.g., Fogg et al., 2001), source attributions (e.g., Sundar & Nass, 2001), and the role of users’ reliance on web-based information (e.g., Johnson & Kaye, 2002).”
Persuasive Design of Destination Web Sites: An Analysis of First Impression (2008, background): “…the level of trustworthiness of a website during an initial visit based on cues such as awards from neutral sources, celebrity, privacy and security components, the identity of site operator, seals of approval, and/or sponsorship (Fogg 1999; Fogg et al. 2002; Fogg et al. 2001; Yang et al. 2003).”
What makes a useful online review? Implication for travel product websites. (2015, background): “Fogg et al (2001) demonstrated that reviewers’ names and photos in the online information source have a positive relationship with people’s perception of the credibility of websites on the basis of the information processing theory (Mackie, Worth & Asuncion, 1990).”
Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005, background): “There is a significant body of related prior research (e.g., Belanger, Hiller, and Smith 2002; Fogg et al. 2001; Shankar, Urban, and Sultan 2002; Yoon 2002).”