Modeling Customer Loyalty from an Integrative Perspective of Self-Determination Theory and Expectation–Confirmation Theory
By Chieh-Peng Lin, Yuan-Hui Tsai, Chou-Kang Chiu. 2009
155 citations recorded by the source corpus.
Subfields: Applied Psychology, Information Systems and Management, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/9a4b0f60e5ecd7b660e66f95f55b987047e14e48
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In Applied Psychology
In Information Systems and Management
In Organizational Behavior and Human Resource Management
Citations in the corpus
- Continuance Intention of University Students and Online Learning during the COVID-19 Pandemic: A Modified Expectation Confirmation Model Perspective (2021, background): “Expectation confirmation theory (ECT) has become a widely accepted model for predicting and explaining satisfaction and continuance behavior [32,33].”
- The role of self-determination theory in marketing science: An integrative review and agenda for research (2019, unknown): “…explore the effect of customer satisfaction on customer loyalty; that study demonstrated that loyalty is positively in fl uenced by both intrinsic regulation and identi fi ed regulation, while introjected regulation and external regulation are insigni fi cantly related to loyalty (Lin et al., 2009).”