Critical service features in group package tour: An exploratory research

By Kuo-Ching Wang, An-tien Hsieh, Tzung-Cheng Huan. 2000

227 citations recorded by the source corpus.

Subfields: Building and Construction, Organizational Behavior and Human Resource Management, Transportation

View Paper: https://www.semanticscholar.org/paper/989f0fa51e1e1e34dc2b7572968491bd0852a763

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Building and Construction

Betty Weiler

In Organizational Behavior and Human Resource Management

In Transportation

Citations in the corpus

Destination Evaluation: The Role of Previous Travel Experience and Trip Characteristics (2007, background): “Studies examining group tour packages assessed market trends (Middleton 1991), critical service features (Wang, Hsieh, and Huan 2000), and general characteristics of package tours (Enoch 1996).”
Is the tour leader an effective endorser for group package tour brochures (2002, background): “In summary, the preceding rationale indicates that the tour leader plays an important role in the GPT (Quiroga, 1990; Schmidt, 1979), as part of the tour (Wang et al., 2000).”
The Impact of Tour Service Performance on Tourist Satisfaction and Behavioral Intentions: A Study of Chinese Tourists in Hong Kong (2015, background): “In another study, Weiermair and Fuchs (1999) divided the service quality of ski resorts into the eight components of food and accommodation, sports activities, animation and culture, transportation, skiing, nature, landscape, and shopping. Similarly, Wang, Hsieh, and Huan (2000) separated a package ”
Effects of Interpretive Guiding Outcomes on Tourist Satisfaction and Behavioral Intention (2015, background): “…the relationship between satisfaction and cognitive determinants without consideration of affective determinants (e.g., Geva and Goldman 1991; Wang, Hsieh, and Huan 2000) or vice versa (e.g., Faullant, Matzler, and Mooradian 2011; Wirtz, Mattila, and Tan 2000); seldom have both types of…”
Who is the decision-maker: the parents or the child in group package tours? (2004, background): “, 1985; Szybillo & Sosanie, 1977); also, airline, restaurant, coach, shopping, optional tour, travel agency, tour leader (Wang et al., 2000; Heung & Chu, 2000), and kinds of activities (Jenkins, 1979).”
The Moderating Effect of Travel Experience in a Destination on the Relationship Between the Destination Image and the Intention to Revisit (2012, background): “The Moment of Truth has been suggested to be critical for success in the service industry ( Wang, Hsieh, & Huan, 2000 ).”