The Impact of Tour Service Performance on Tourist Satisfaction and Behavioral Intentions: A Study of Chinese Tourists in Hong Kong

By Andrew Chan, Cathy H. C. Hsu, T. Baum. 2015

141 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0d9033b1578647ba5392ceaec1b0177e21cb21f2

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Jinsoo Hwang
2. Vincent Wing Sun Tung
3. S. Tse
4. Junghoon Lee

In Sociology and Political Science

1. Vincent Wing Sun Tung
2. S. Tse
3. Junghoon Lee
4. Jinsoo Hwang
5. Iis P. Tussyadiah

Citations in the corpus

• Relationships among Senior Tourists’ Perceptions of Tour Guides’ Professional Competencies, Rapport, Satisfaction with the Guide Service, Tour Satisfaction, and Word of Mouth (2018, background): “Tour satisfaction refers to “tour services as tourists’ affective response that results from a cognitive appraisal of the services provided by the tour operator” (Chan, Hsu, and Baum 2015, p. 20).”
• Measuring the Valence and Intensity of Residents’ Behaviors in Host–Tourist Interactions: Implications for Destination Image and Destination Competitiveness (2021, methodology): “This approach was used in previous tourism studies (Chan, Hsu, and Baum 2015; Lyons et al. 2016; Tung, King, and Tse 2020).”