Relationship orientation or service quality

By C. Camarero. 2007

118 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/97c69275022fffe08278796325e6cb96f073310b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Dimitrios I. Maditinos
2. Elissavet Keisidou
3. Lazaros I. Sarigiannidis
4. Eleftherios Thalassinos
5. Ines Ladhari
6. Miguel Morales
7. Riadh Ladhari
8. Nicole Koenig‐Lewis

In Organizational Behavior and Human Resource Management

1. Dimitrios I. Maditinos
2. Elissavet Keisidou
3. Lazaros I. Sarigiannidis
4. Eleftherios Thalassinos
5. Ines Ladhari
6. Miguel Morales
7. Riadh Ladhari
8. Nicole Koenig‐Lewis

In Strategy and Management

1. Riadh Ladhari
2. Dimitrios I. Maditinos
3. C. Mbama
4. P. Ezepue

Citations in the corpus

• Bank service quality: comparing Canadian and Tunisian customer perceptions (2011, background): “In addition, outstanding service quality facilitates the development and maintenance of long-term relationships with customers, which is especially important in the competitive business environment of modern banking ( Camarero, 2007”
• Customer satisfaction, loyalty and financial performance A holistic approach of the Greek banking sector (2013, background): “Additionally, exceptional service quality is considered to enable the development and maintenance of long-term customer relations (Camarero, 2007).”