In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees

By V. Lu, A. Capezio, S. Restubog, P. Garcia, Lu Wang. 2016

103 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/946f7521ed93f8253286cc0355d2c8efffe4ab1e