What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology

By D. Harrison McKnight, Norman L. Chervany. International Journal of Electronic Commerce, 2001

2,510 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/8ace777428d84006477cfc15bae8b525544fc598

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Citations in the corpus

Family Firm Reputation and Humanization: Consumers and the Trust Advantage of Family Firms Under Different Conditions of Brand Familiarity (2018, background): “Second, prior research suggests that it is rather difficult for stakeholders to differentiate between benevolence and integrity, as benevolence is conceptually very closely related to integrity (McKnight & Chervany, 2002; Pirson & Malhotra, 2011).”
How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust (2010, background): “The problem with trust as a concept is that it does not have a universally accepted definition yet (Barber, 1983; Das & Teng, 2004; Kee & Knox, 1970; McKnight & Chervany, 2002; Rosseau, Sitkin, Burt, & Camerer, 1998).”
Which is more important in Internet shopping, perceived price or trust? (2012, background): “Based on the call for further studies on trust in new IT phenomena , Luo et al. (2010) examined three dimensions of trust based on the trust topology proposed by McKnight and Chervany (2002), namely, disposition to trust, structural assurance and trust beliefs.”
The Biology of Trust: Integrating Evidence From Genetics, Endocrinology, and Functional Brain Imaging (2012, background): “Based on extensive reviews of the literature, research (McKnight & Chervany, 2001; Seppänen et al., 2007; Swan et al., 1999) has found that trust is often conceptualized as a belief, attitude, intention, or behavior (see Figure 1).”
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs (2007, background): “, the first approach) because trusting beliefs have been identified as important mediators that influence trusting intentions [51, 62, 63].”
The effect of online privacy policy on consumer privacy concern and trust (2012, background): “McKnight and Chervany (2002) see trust as a precedent of information sharing, which reduces privacy concern.”
What Drives Electronic Commerce across Cultures? Across-Cultural Empirical Investigation of the Theory of Planned Behavior (2002, background): “Drawing from a large body of literature review on trust, there is a consensus that trust is related to positive feelings, beliefs, and attitudes (McKnight and Chervany, 2002).”
Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010, background): “[64]: disposition to trust, structural assurance, and trust belief.”
On-line trust: concepts, evolving themes, a model (2003, background): “Others have emphasized external factors relating to the structure of the Internet (Tan and Thoen, 2001; McKnight and Chervany, 2002).”