The role of trust in e-commerce relational exchange: A unified model

By Prashant C. Palvia. Information Manager (The), 2009

468 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/81a0da388415de625d43a8216ef6426dfe186339

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

To give or to receive? Factors influencing members' knowledge sharing and community promotion in professional virtual communities (2010, unknown): “Interpersonal trust (ITR) (adapted from [20,21,27,34,35])”
An empirical study on trust in mobile banking: A developing country perspective (2016, background): “Trust is crucial for any business relationship (Palvia, 2009; Wang, Ngamsiriudom, & Hsieh, 2015), and it plays a critical role in m-commerce, because it reduces uncertainty (Gu et al.”
Online purchase determinants of loyalty: the mediating effect of satisfaction in tourism (2016, background): “Another important consequence of e-loyalty is word-of-mouth, where the customers recommend and share experiences regarding a certain online store (Palvia, 2009; Srinivasan et al., 2002).”
Beyond technology acceptance: Brand relationships and online brand experience☆ (2013, background): “…expand the original model to account for other effects of technology usage beyond and in addition to behavioral intentions including, for example, satisfaction (Wixom & Todd, 2005), loyalty (Flavian et al., 2006), unplanned purchases (Koufaris, 2002), and positive word of mouth (Palvia, 2009).”
Modelling and testing consumer trust dimensions in e-commerce (2017, background): “I1 (Palvia, 2009) I believe this online vendor is honest to its customers.”
Consumer perception of knowledge-sharing in travel-related Online Social Networks (2016, background): “Perceived Ease of Use (Palvia, 2009) 1 My interaction with this OSN profile is clear and understandable”
Trust and knowledge sharing in diverse global virtual teams (2013, background): “Trust, the positive and confident expectation of the behavior of another party, is a vital quality for effective virtual teams and online exchanges [19].”
Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: An integration of innovation diffusion theory and TAM with trust (2016, unknown): “While some researchers Palvia (2009) proposed ‘ perceived usefulness ’ as an antecedent to transaction intention based on technology acceptance model (TAM), no existing study speci ﬁ ed perceived usefulness as an antecedent to trust.”
Predicting young consumers' take up of mobile banking services (2010, unknown): “The ‘Trust’ scale was adapted from McKnight et al. (2002) and Palvia (2009).”