Specific remedy for specific problem: measuring service quality in South African higher education
By Johan De Jager, G. Gbadamosi. 2010
123 citations recorded by the source corpus.
Subfields: General Health Professions, Management Information Systems, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/98cc019adc654499d3f980f2895fba4f11ef351f
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In General Health Professions
In Management Information Systems
In Organizational Behavior and Human Resource Management
Citations in the corpus
- A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2014, methodology): “De Jager and Gbadamosi (2010) also found a significant and negative relationship between overall satisfaction with the university and the intention to leave it.”
- The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study. (2018, methodology): “…was adopted partly from prior studies where one indicator was formulated by the researchers and other eleven were adopted from prior studies (Abdullah, 2006; Annamdevula & Bellamkonda, 2016a & 2016b; de Jager & Gbadamosi, 2010; Lagrosen, Seyyed‐Hashemi, & Leitner, 2004; Mahapatra & Khan, 2007).”