Public transit user satisfaction: Variability and policy implications

By Y. Tyrinopoulos, C. Antoniou. 2008

532 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Transportation

View Paper: https://www.semanticscholar.org/paper/74c57151e6542de9a2daab3aa52bc15871aa1997

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

In Transportation

Citations in the corpus

A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009, background): “Examples of the most recent research are reported in TRB (2003a, 2003b), Eboli and Mazzulla (2007), Tyrinopoulos and Antoniou (2008) , Iseki and Taylor (2008), and Joewono and Kubota (2007).”
Modelling user perception of bus transit quality considering user and service heterogeneity (2014, methodology): “…of satisfaction (Filipović et al. 2009; Hensher, Mulley, andYahya 2010), degrees of importance (Bolton and Drew 1991; Garrido and Ortúzar 1994; Tyrinopoulos and Antoniou 2008; Hensher, Mulley, andYahya 2010; de Oña, de Oña, and Calvo 2012; Paquette et al. 2012), or the level of agreement…”
Performance indicators for an objective measure of public transport service quality (2012, background): “Tyrinopoulos and Antoniou (2008) found that service frequency is the most important attribute across transit operators.”
Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016, background): “In recent years, transit market researchers have begun to focus on understanding how to positively influence transit users’ behavioral intentions for the future, and thereby influence users’ loyalty (Shiftan, Barlach, & Shefer, 2015; Tyrinopoulos & Antoniou, 2008; Wen, Lan, & Cheng, 2005).”
On the Asymmetric User Perception of Transit Service Quality (2011, background): “Tyrinopoulos and Antoniou (2008) found that service frequency is the most important attribute across transit operators.”
Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, methodology): “Gatta and Marcucci (2007) point out that these methods overcome some critical factors pertaining to methods based on CSS, such as conceptual grounds, psychometric problems, and troubles with Likert scales.”