Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit

By Dea van Lierop, Ahmed El-Geneidy. 2016

260 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Transportation

View Paper: https://www.semanticscholar.org/paper/80208c908d7a12bb9d58557d46f8a95f65e73c9a

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In Organizational Behavior and Human Resource Management

1. Salman Zulfiqar
2. Saira Aziz
3. Waseem Bahadur

Citations in the corpus

• Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018, background): “…experienced an extraordinary evolution over the past few decades which has fostered consumerism by making customers more active and demanding, which means that the concept of loyalty is even more central to marketing scholarship (Toufaily, Ricard, & Perrien, 2013; Van Lierop & El-Geneidy, 2016).”