Affective States and Traits in the Workplace: Diary and Survey Data from Young Workers

By Alicia A. Grandey, A. Tam, Analea L. Brauburger. 2002

358 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/748f8ebde07d26831267669ed30b335748634310

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Citations in the corpus

Benefits of mindfulness at work: the role of mindfulness in emotion regulation, emotional exhaustion, and job satisfaction. (2013, background): “…at work has revealed that surface acting is frequently used, especially when employees interact with unpleasant clients and are confronted with stress and anger events (Diefendorff, Richard, & Yang, 2008; Grandey, Dickter, & Sin, 2004; Grandey, Tam, & Brauburger, 2002; Tot-terdell & Holman, 2003).”
Anger in Organizations: Review and Integration (2010, methodology): “A variety of ESM methods have been used in studying anger: Respondents may be instructed to fill out diary sheets when they feel anger during the workday, including the causes and felt intensity (Grandey et al., 2002); they may use personal digital assistants (PDA) signaling at periodic intervals th”
What Makes Us Enthusiastic, Angry, Feeling at Rest or Worried? Development and Validation of an Affective Work Events Taxonomy Using Concept Mapping Methodology (2015, background): “2011), as a pride-eliciting event, specifically performance feedback (Grandey et al. 2002) or as exceeded promises in terms of psychological contract theory (N.”
Emotional labour and strain in “front‐line” service employees: Does mode of delivery matter? (2009, background): “Event contingent diaries and experiential sampling methodology (ESM) has the potential to capture the immediacy and richness of discrete emotional interactions at work, and how they might relate to wellbeing ( Grandey et al. , 2002”
Affect, Curiosity, and Socialization-Related Learning: A Path Analysis of Antecedents to Job Performance (2004, background): “In the meantime, more psychologically oriented emotion researchers have explored affective states and the disposition to experience these states (a stable personality trait) with respect to understanding leadership and adaptation (Lewis, 2000), creativity (George & Zhou, 2002; Higgins, Qualls, & Cou”
7 Emotion in Organizations: A Review and Theoretical Integration (2007, background): “Individuals high versus low in negative affect self-report more negative events, especially subjective events, and report that these events have a longer and more intense negative impact on them ( Aquino, Grover, Bradfleld, & Allen, 1999 ; Burke, Brief, & George, 1993 ; Grandey, Tam, & Brauburger,”
The customer is not always right: customer aggression and emotion regulation of service employees (2004, background): “In experience-sampling studies, service employees responded to highly negative events with surface acting (Grandey et al., 2002; Totterdell and Holman, 2003).”