Relating e‐satisfaction to behavioral outcomes: an empirical study

By H. Bansal, G. Mcdougall, Shane S. Dikolli, Karen L. Sedatole. 2004

211 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/71af4659d1230dce42ffc7164faee1161624d7a1

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Minna Pihlström
2. E. Weman
3. Young A. Park
4. Ulrike Gretzel
5. Johanna Gummerus
6. Veronica Liljander
7. Fiona X. Yang
8. Konstantina Tsiakali

In Marketing

1. Minna Pihlström
2. E. Weman
3. Ulrike Gretzel
4. Johanna Gummerus
5. Veronica Liljander
6. R. Law
7. Konstantina Tsiakali
8. Fiona X. Yang

In Organizational Behavior and Human Resource Management

1. Minna Pihlström
2. E. Weman
3. Young A. Park
4. Ulrike Gretzel
5. Johanna Gummerus
6. Veronica Liljander

Citations in the corpus

• Customer engagement in a Facebook brand community (2012, background): “There are numerous studies within different fields, demonstrating the importance Facebook brand community 861 of satisfaction and loyalty (Anderson, 1998; Bansal et al., 2004; Chaudhuri and Holbrook, 2001; Garbarino and Johnson, 1999; Gummerus et al., 2004; Papadopoulou et al., 2001).”
• Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007, background): “Given the well-studied and extensively documented relationships of customer satisfaction with customer behavior and, ultimately, company profitability, measuring customer satisfaction based on the interaction with a Web site becomes an important issue (Bansal et al. 2004).”