Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics

By Sarv Devaraj, Ming Fan, Rajiv Kohli. Information systems research, 2002

1,348 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/718311833cff3c09b088a1fd52deebfde058d3f4

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Citations in the corpus

Mobile Application Usability: Conceptualization and Instrument Development (2015, background): “It is also essential that a mobile application is instantly ready to be used after being switched on as long wait times normally lead to user frustration (see Devaraj et al. 2002, 2006; Galletta et al. 2006).”
Elucidating user behavior of mobile learning: A perspective of the extended technology acceptance model (2007, background): “TAM is a model for explaining the user acceptance of novel technology, and has been theoretically and empirically justified (Devaraj et al., 2002).”
Understanding customers' loyalty intentions towards online shopping: an integration of technology acceptance model and fairness theory (2009, methodology): “Prior studies have provided evidence for the effect of perceived ease of use on perceived usefulness in the context of online shopping (Devaraj et al. 2002, Gefen et al. 2003, Pavlou 2003).”
Customer perceptions of e‐service quality in online shopping (2005, methodology): “Furthermore, during the past decade, SERVQUAL model has been tested for measuring service quality in e-commerce settings ( Devaraj et al. , 2002”
Design aesthetics leading to m-loyalty in mobile commerce (2006, background): “Studies on the Internet suggest that if users are satisfied with the design of a website, they are more likely to exhibit e-loyal behavior [5,25].”
The development of initial trust in an online company by new customers (2004, background): “In general, customers who believe that online commerce is secure are more likely to express satisfaction with the web as a commercial channel and are more likely to prefer it to the traditional ofﬂine commercial channels [21].”
Measuring the Performance of Information Systems: A Functional Scorecard (2005, background): “…of new items to measure the IS function’s performance in seven new areas: ERP [51], knowledge management [45, 64, 97], electronic business [9, 55], customer relationship management [39], supply chain management [37], electronic commerce [22, 33, 102], and organizational learning [86, 100].”
The impact of salesperson customer orientation on the evaluation of a salesperson’s ethical treatment, trust in the salesperson, and intentions to purchase (2015, background): “Even in noninterpersonal online environments, trust positively relates to future interaction expectations (Devaraj, Fan, and Kohli 2002).”