Instrumentality, aesthetics and symbolism of physical artifacts as triggers of emotion

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Instrumentality, Aesthetics, and Symbolism of Office Design (2005, methodology): “Rafaeli and Vilnai-Yavetz (2004a, 2004b) identified the three dimensions—instrumentality, aesthetics, and symbolism—as integral to perceptions of public transportation vehicles.”
Emotion as a Connection of Physical Artifacts and Organizations (2004, methodology): “…aspects of artifacts may be suggested; yet considering the breadth of literature that these three dimensions integrate and the analyses reported by Rafaeli and Vilnai-Yavetz (2004), we suggest these three dimensions as constructing a parsimonious model for analyzing organizational artifacts.”
Usability, aesthetics and emotions in human–technology interaction (2007, background): “But which other types of system qualities may determine the way users experience the interaction with a system and which interaction characteristics may shape their overall judgment? Rafaeli and Vilnai-Yavetz (2004) presented a model suggesting that the appreciation of any artifact—and hence of any ”