The Experience Economy: Work is Theatre and Every Business a Stage

By Michael A. Jortberg. 2001

1,100 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/6ac025a926f277b629a86d8d92323f5fe4caf3e1

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In Urban Studies

Citations in the corpus

Novelty in Theme Park Physical Surroundings: An Application of the Stimulus–Organism–Response Paradigm (2014, background): “The Disney theme parks are effective examples by continuously offering attractions to refresh the visitor experience (Pine & Gilmore, 1999).”
Toward a conceptualization of the online shopping experience (2014, background): “Indeed, the literature contends that the consumption experience is composed of a physical dimension related to physical participation in the environment and the specific relationship the individual is committed to (Pine and Gilmore, 1999).”
Cyclical Clusters in Global Circuits: Overlapping Spaces in Furniture Trade Fairs (2008, background): “…of products than about the products’ technical or utilitarian aspects (Nelson 1970; Kotler and Rath 1984; Lash and Urry 1994; Baudrillard 1998; Pine and Gilmore 1999; Olins 2003); (2) a negotiated process of knowledge creation involving multiple actors, many of whom are not commercially…”
Experience Marketing: Concepts, Frameworks and Consumer Insights (2011, background): “Pine and Gilmore (1999) refer to experiences as events that engage individuals in a personal way.”
Smart technologies for personalized experiences: a case study in the hospitality domain (2015, background): “With consumers playing a participatory role in the production and consumption process (Buhalis and Law 2008), it has become paramount for businesses to use technology to engage consumers in a more personal way (Pine and Gilmore 1999).”
Digital photography: communication, identity, memory (2008, background): “…economists Pine and Gilmore (1999); commercial products are increasingly marketed as memorable experiences engaging all five senses – sight, sound, touch, taste, smell – and packaged in snappy themes so that they prolong the contact zone between product and consumers (Pine and Gilmore, 1999).”
Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services (2015, background): “Pine and Gilmore (1999) indicates that experiences exist only in the mind of an individual who has been affianced in various level of engagement (i.e., emotional, physical, intellectual and spiritual) which makes experience is inherently personal (Jennings et al. 2009).”
Working consumers: the next step in marketing theory? (2009, background): “While Pine and Gilmore (1999) use the notion of consumer involvement in the experience to deal with hyper-real, company-managed experiential consumption, other authors (Filser, 2002; Ladwein, 2002) suggest that the notion of appropriation should be introduced.”
Effects of Theatrical Elements on Experiential Quality and Loyalty Intentions for Theme Parks (2008, background): “As economies have continued to develop and change, the concept of economic value has progressed from commodities, goods and services to experiences (Pine & Gilmore, 1999 ).”
Evaluating the Impacts of Customer Experience on Purchase Intention (2013, background): “Current extant literature concluded that the customer experience may act as a new weapon in the competition, especially in the new horizon of experience economy (Pine and Gilmore, 1999; Shaw and Ivens, 2002; Meyer and Schwager, 2007).”
City festivals: creativity and control in staged urban experiences (2011, background): “Consequently, the rise of the experience economy as the dominant mode of economic interaction, as proclaimed by Pine and Gilmore (1999), is bound to reimagine urban space as a site of staged and witnessed experiences.”
What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing (2018, background): “This construct fits well within the concept of experiential marketing with its reliance on merging cognitive and emotional elements (Pine & Gilmore, 1999).”