Toward a conceptualization of the online shopping experience

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Attracting tourists to travel companies’ websites: the structural relationship between website brand, personal value, shopping experience, perceived risk and purchase intention (2018, background): “Michaud Trevinal and Stenger (2014) studied the content of the consumers’ online shopping experience and identified four dimensions, namely ideological, physical, social and pragmatic.”
Online grocery shopping: the impact of shopping frequency on perceived risk (2016, background): “Knowledge in the area of the online customer experience (OCE) in relation to online grocery shopping remains emergent and provides a fertile ground for ongoing research (Chiagouris and Ray 2010; Rose et al. 2012; Trevinal and Stenger 2014).”
Re-examining online customer experience to include purchase frequency and perceived risk (2015, methodology): “Despite this interest in modelling OCE, limitations continue in understanding this experience from both an academic and managerial perspective (Klaus, 2013; Rose et al., 2012; Trevinal & Stenger, 2014).”