Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services

By Dimitrios Buhalis, Aditya Amaranggana. Information and Communication Technologies in Tourism, 2015

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Smart destinations and tech-savvy millennial tourists: hype versus reality (2019, background): “The use of mobile technologies in relation to specific situations/interactions in smart destinations (derived from literature: Buhalis & Amaranggana, 2014; 2015; Gretzel, Sigala et al., 2015; Gretzel, Reino et al., 2015, among others) was tested through dichotomic choice (YES/NO).”
Real-time co-creation and nowness service: lessons from tourism and hospitality (2019, background): “They also require effortless access to real-time information, the development of personalised itineraries and suggestions, as well as alternatives if travel is interrupted (Buhalis & Amaranggana, 2015).”
Smart hospitality—Interconnectivity and interoperability towards an ecosystem (2018, background): “…“smartness” refers to the integration of network of organisations and smart features that engage in interoperable and interconnect systems to simplify and automate daily activities and do add value throughout the ecosystem for all stakeholders (Buhalis and Amaranggana, 2015; Leonidis et al., 2013).”
Smart tourism: foundations and developments (2015, background): “technology-mediated tourism experiences and their enhancement through personalization, context-awareness and realtime monitoring (Buhalis and Amaranggana 2015).”