Research Note: The Influence of Recommendations and Consumer Reviews on Evaluations of Websites

By Nanda Kumar, Izak Benbasat. Information systems research, 2006

589 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6a3551d5c2b2268bac93c66f469fbd2ca125bcb7

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Neural Correlates of Susceptibility to Group Opinions in Online Word-of-Mouth Recommendations (2015, background): “Researchers have posited that the presence of consumer recommendations improves a consumer’s perception of the usefulness and social presence of a website (Kumar and Benbasat 2006); our results suggest one set of possible mechanisms that could underpin such effects and demonstrate effects that go…”
Sequential and Temporal Dynamics of Online Opinion (2012, background): “Indeed, after controlling for this process, the temporal trend observed by Li and Hitt (2008) is reversed.”
What motivates customers to participate in social commerce? The impact of technological environments and virtual customer experiences (2014, methodology): “Construct (Abbreviation) Operational definition Reference Perceived interactivity (INT) The customer’s perception that one can control the social media in modifying the form and content of the media Steuer [54] Animesh et al. [2] Perceived personalization (PER) The customer’s perception that social ”
Helpfulness of Online Product Reviews as Seen by Consumers: Source and Content Features (2013, background): “This observation is also echoed by scholars who suggest that consumers are often inclined to acquire product review information to enhance the formation of informed purchase decisions [24, 26, 43].”
The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012, background): “Perceived usefulness The extent to which an individual perceives a website to be useful in performing shopping tasks [54,59,77]”
Donate Time or Money? The Determinants of Donation Intention in Online Crowdfunding (2019, background): “Furthermore, social presence refers to the extent to which the media allows users to establish personal contact with other users [30,31].”
Effect of Online Reviews on Consumer Purchase Behavior (2015, background): “Meanwhile, online reviews can improve consumer perception of shopping sites and products, attract consumers caring potentially, and increase consumer loyalty and sense of community to the site, which allows consumers to make better shopping decisions [6].”
Technology, Humanness, and Trust: Rethinking Trust in Technology (2015, background): “Social presence can increase trust because it reduces perceived ambiguity and risk, which results in more positive attitudes including perceptions that the technology is more trustworthy (Kumar & Benbasat, 2006).”
Perceived Helpfulness of Online Consumer Reviews: The Role of Message Content and Style (2010, background): “The growth in online consumer reviews has been motivated by consumer interest in such reviews (Kumar and Benbasat, 2006) and has benefitted online retailers with increased customer loyalty and lower costs, such as for returned products (Voight, 2007).”
Helpfulness of Online Consumer Reviews: Readers' Objectives and Review Cues (2012, background): “Kumar and Benbasat [31] found that the perceived usefulness of online retail Web sites increases when consumer reviews are available on Web sites.”
The influence of eWOM in social media on consumers' purchase intentions: An extended approach to information adoption (2016, background): “The influence of eWOM on consumers' purchase intentions has long been known by researchers (Bickart& Schindler, 2001; Chan& Ngai, 2011; Kumar & Benbasat, 2006; Park et al., 2007; Zhang et al., 2010).”
What makes a useful online review? Implication for travel product websites. (2015, background): “Kumar and Benbasat (2006) asserted that the presence of useful reviews on a website can improve its social presence.”