SERVICES INNOVATION: COMING OF AGE IN THE KNOWLEDGE-BASED ECONOMY

By Ian Miles. 2000

215 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/65cfdcb452df37e7e77d527651ca9732b4339631

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

In Strategy and Management

Citations in the corpus

Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs (2011, background): “Subsequently, the current study both responds to a neglected area in service research and makes an overall contribution to the focus on innovation in services, which is often described as “being neglected and marginal” ( Miles, 2000”
The Effects of Transformational Leadership and Perceived Creativity on Innovation Behavior in the Hospitality Industry (2015, background): “, 2011; Sousa & Coelho, 2011; Tierney & Farmer, 2011) and more research on innovation in services (Miles, 2000).”
Measurement of innovation activities in the knowledge-intensive services industry: a trademark approach (2012, background): “…true for the so-called knowledge-intensive services (KIS) and a smaller segment, the knowledge-intensive business services (KIBS), which, in some cases, are even more related to information and knowledge and are highly innovative (Gallouj, 2002; Miles, 2000, 2008; Toivonen & Tuominen, 2009).”
A review of innovation research in tourism (2010, background): “…economy in general, and the upcoming software boom of the 1980s in particular, changed the notion of innovation to include immaterial products, with the result that service industries were also gradually recognised for their measurable innovative potential (Miles, 2003; OECD & Eurostat, 2005).”
A comparative study of innovation behaviour in Singapore's KIBS and manufacturing firms (2005, background): “The traditional assertion that services contribute little to productivity growth was not seriously challenged before the 1990s [Miles, 2000].”
Antecedents and effects of engaged frontline employees (2011, background): “This study thus contributes to the literature that has called for more research on innovation in service organizations (Miles, 2000; Wong and Ladkin, 2008).”
Do Services Innovate (Differently)? Insights from the European Innobarometer Survey (2005, background): “1366-2716 Print/1469-8390 Online/05/020153–32 # 2005 Taylor & Francis Group Ltd DOI: 10.1080/13662710500087891 within economics and innovation studies services have long had a ‘‘Cinderella status, … being neglected and marginal’’ (Miles, 2000: 371).”
The sources and aims of innovation in services: Variety between and within sectors (2003, background): “In economics, services have long had a ‘Cinderella status, . . . being neglected and marginal’ (Miles, 2000, p. 371), but their continued expansion – whilst manufacturing contracts – has drawn increasing attention to services in recent years.”
Two decades of research on innovation in services: which place for public services? (2013, background): “…involves four different theoretical perspectives (assimilation, demarcation, inversion and integration), which reflect different conceptions of the relationship vis-à-vis the dominant field of (industrial) innovation studies (Gallouj, 1994, 1998; Gallouj and Weinstein, 1997; Coombs and Miles 2000).”
The Externalisation of R&D Activities and the Growing Market of Product Development Services (2004, unknown): “This growing tendency towards outsourcing innovation has created a new category of services (and suppliers, of course) called KIS – knowledge intensive services (Windrum and Tomlison, 1999) – or KIBS – knowledge intensive business services (Miles, 2000; Muller and Zenker, 2001) – characterised by a ”
Intermediation and the role of intermediaries in innovation (2006, background): “…and the process of intermeiation has also been explored in the context of service ctivity and service innovation, in particular in relation to he growth of KIBS (O’Farrell and Moffat, 1991; Miles t al., 1995; Miles, 2000; O’Farrell and Wood, 1999; ettencourt et al., 2002; Wood, 2002a).”
Innovation activity in the hotel industry (2009, background): “E-mail addresses: emros@emp.uc3m.es (E. Martı´nez-Ros), Miles, 2000).”