Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model

By William H. DeLone, Ephraim R. McLean. International Journal of Electronic Commerce, 2004

1,691 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/62f5875ac6dafa5215ebab7555b180609fd19fa5

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In Information Systems and Management

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Citations in the corpus

An evaluation framework for Health Information Systems: human, organization and technology-fit factors (HOT-fit) (2008, methodology): “[26] W.H. DeLone, E.R. McLean, Information systems success revisited, in: Proceedings of the 35th Hawaii International i n f o r m a t i c s 7 7 ( 2 0 0 8 ) 386–398 Conference on System Sciences (HICCS), Big Island, HI, USA, 2002.”
Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean IS success model and trust (2014, methodology): “DeLone and McLean (2004) suggest that D&M model could be applied to measure the success of electronic commerce (e-commerce), since there has no change in the fundamental role of information technologies in facilitating transactions and communicating information to decision makers in the online…”
From e-commerce to social commerce: A close look at design features (2013, background): “Not providing effective support may lead to customers and sales loss (DeLone and McLean 2004).”
The role of online and offline features in sustaining virtual communities: an empirical study (2007, background): “DeLone and McLean (2003, 2004) found that information quality, system quality and service quality are important constructs making a successful information system.”
A Theoretical Integration of User Satisfaction and Technology Acceptance (2005, neutral): “부록 A. 연구가설 번호 관계 관련 연구 H1a 신뢰성 → 전반적인 웹사이트 정보 품질 Molla and Licker [36], Mckinney et al. [34] H1b 개인화 → 전반적인 웹사이트 정보 품질 Molla and Licker [36], DeLone and McLean [20] H1c 범위 → 전반적인 웹사이트 정보 품질 Mckinney et al. [34] H1d 적절성 → 전반적인 웹사이트 정보 품질 Molla and Licker [36], Mckinney et al. [34] H2a 사용성 → 전반적인 웹사이트”
Trust and Electronic Government Success: An Empirical Study (2008, methodology): “Previous research has examined this aspect in terms of the role played by Web site quality perceptions in influencing users’ adoption and consequent satisfaction with the Web site [19, 20].”
Design of fusion technique-based mining engine for smart business (2015, background): “It is true that different approaches meet different kinds of consumer in running a business [38].”
Understanding Customers' Satisfaction and Repurchase Intentions: An Integration of IS Success Model, Trust, and Justice (2011, background): “An endeavor to refine and extend the updated IS success model in terms of the peculiar nature of e-commerce is still needed (DeLone and McLean, 2004).”
Factors influencing Internet shopping value and customer repurchase intention (2012, methodology): “We articulate the model further by drawing partially on the e-commerce success model proposed by DeLone and McLean (2003, 2004), which suggests that e-commerce success is determined by six variables: system, information, and service quality; usage, user satisfaction, and net beneﬁt.”
What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011, background): “Design factors of social networking sites are expected to have significant influence on their users’ social sharing and social shopping behavior [14].”
Measuring KMS success: A respecification of the DeLone and McLean's model (2006, background): “The categories of the updated taxonomy were system, information, and service quality, intention to use, use, user satisfaction, and net benefits [10].”