User evaluations of IS as surrogates for objective performance

By Dale Goodhue, Barbara D. Klein, S. March. Information Manager (The), 2000

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Continuance Intention of University Students and Online Learning during the COVID-19 Pandemic: A Modified Expectation Confirmation Model Perspective (2021, background): “It is the main factor explaining work performance [58].”
Trust and Privacy Concern Within Social Networking Sites: A Comparison of Facebook and MySpace (2007, background): “This is a weak reliability result, however for new research results as low as .50 are acceptable, although a more established value is .7 (Goodhue, Klein, and March, 2000).”
The Effects of Presentation Formats and Task Complexity on Online Consumers' Product Understanding (2007, background): “The choice of these two dependent variables is due to the concern that users’ self reporting of their performance of using information systems is sometimes a poor surrogate for their objective performance (Goodhue et al. 2000).”