The quality of online social relationships

By Jonathon N. Cummings, Brian S. Butler, Robert E. Kraut. CACM, 2002

652 citations recorded by the source corpus.

Subfields: Communication, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/5df0750546ed2b544461c39ae6b17ee2277accd4

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In Sociology and Political Science

Citations in the corpus

The value of participation in virtual consumer communities on brand loyalty (2006, background): “Relationships built in the CMC environment have often been shown as weak-tie relationships (Cummings et al., 2002; Constant et al., 1996; Pickering and King, 1995).”
`IM me': Instant messaging as relational maintenance and everyday communication (2009, background): “Research by Cummings et al. (2002) reported that college students rated e-mail as comparable to FtF interaction for building school-related relationships.”
Comparison of online social relations in volume vs interaction: a case study of cyworld (2008, background): “compares the quality of means of social interactions [10].”
Social Interactions Across Media (2004, background): “Cummings et al., (2002) had students keep interaction diaries. For each interaction, subjects were asked to assess the medium’s usefulness for achieving purposes including getting work done, maintaining relationships, and exchanging information. They found that the internet was rated worse for maint”
Knowledge Collaboration in Online Communities (2011, background): “For example, 68% of newcomers to Usenet groups drop out after contributing a single post (Arguello et al. 2006), and only 22% of members of 204 Usenet groups contributed to the community during a 130-day study period (Cummings et al. 2002).”
What Is Personalization? Perspectives on the Design and Implementation of Personalization in Information Systems (2006, background): “Technology that reflects and enhances social relationships and social networks [4, 5].”
Wikipedians are born, not made: a study of power editors on Wikipedia (2009, background): “These patterns have been observed in diverse forms of online communities implemented in a variety of technologies, including social networks, forums, wikis, Usenet groups, and mailing lists [10, 14, 17, 23, 35].”
Patterns and dynamics of users' behavior and interaction: Network analysis of an online community (2009, background): “…in behavior and attitudes toward computer-mediated communication has indicated that, even though the proportion of women using the Internet is nearly equal to that of men, women are nonetheless heavier users of e-mail than men (Boneva & Kraut, 2002; Cummings & Kraut, 2002; Fallows, 2005).”
Content or Community? A Digital Business Strategy for Content Providers in the Social Age (2013, background): “If a user’s total level of benefit is lower than the cost of finding the right content, he or she is likely to discontinue use of the site (Cummings et al. 2002; Nonnecke and Preece 2000).”