The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions

By Kisang Ryu, Heesup Han, Tae-Hee Kim. 2008

859 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/5764c4d3a3b9c183684630b6a832f4ee718d90a5

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In Marketing

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

The Influence of a Hotel Firm's Quality of Service and Image and its Effect on Tourism Customer Loyalty (2011, background): “Ryu, Han, and Kim (2008) showed that the direct impact of brand image on perceived value, customer satisfaction, and behavioral intentions in the quick-casual restaurant setting.”
Relationships between lifestyle of health and sustainability and healthy food choices for seniors. (2013, background): “, 2007) and healthy food choices (Namkung and Jang, 2009; Namkung and Jang, 2007; Kozup et al., 2003; Ryu et al., 2008), diners with LOHAS are expected to be concerned about healthy food choices when they are dining out (French and Rogers, 2010; Rogers, 2005).”
Service robots in hotels: understanding the service quality perceptions of human-robot interaction (2019, background): “Similarly, uninformed wait times induce guests ’ impatience (Ryu, Han, & Kim, 2008) and distract moments of truth in a hotel.”
The Antecedents and Consequences of Brand Prestige in Luxury Restaurants (2012, background): “Ryu, Han, and Kim (2008) adapted the brand image concept to the restaurant context and found that a restaurant’s positive brand image enhances patrons’ perceived value, satisfaction and behavioral intentions.”
An Extension of the Four-Stage Loyalty Model: The Critical Role of Positive Switching Barriers (2012, background): “Image, a fundamental part of cognition, increases the pleasure dimension of satisfaction that eventually builds conative loyalty (behavioral intention; Ryu, Han, & Kim, 2008 ).”
Tourist perceived value in a community-based homestay visit: An investigation into the functional and experiential aspect of value (2011, background): “…et al., 2004; Gallarza and Saura, 2006; Gill et al., 2007; Moliner et al., 2007; Otto and Ritchie, 1996; Petrick, 2004; Petrick and Backman, 2002; Ryu et al., 2008; Sánchez et al., 2006; Tam, 2004), only a limited number of empirical studies have attempted to develop an in-depth understanding…”
Role of value for money and service quality on behavioural intention: A study of full service and low cost airlines (2016, background): “Ryu et al. (2008) measure value for money as the consumers' assessment of what has been received and what has given.”