Innovation in Services: Issues at Stake and Trends : Studies on Innovation Matters Related to the Implementation of the Community "Innovation and SMEs Programme"

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ABSORPTIVE CAPACITY AND INNOVATION IN THE KNOWLEDGE INTENSIVE BUSINESS SERVICE SECTOR (2008, unknown): “(e.g. Muller, 2001; Howells and Tether, 2004; Toivonen, 2004; Koch and Stahlecker, 2006).”
Relationship between innovation capability, innovation type, and firm performance (2017, background): “…model of innovation related to the service sector, combining with insurance industry innovation, including two technological and two non-technological dimensions suggested by Den Hertog (2002); Howells et al. (2004); Kuusisto and Meyer (2002), OECD (2005), Oke (2007), and Tether et al. (2002).”
Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry (2011, background): “Remarkably so, another barrier often mentioned is customers that are unwilling or unable to pay for new services (see e.g. Howells & Tether, 2004) was not mentioned as an important barrier to innovation in the Dutch hospitality industry.”
Patterns of innovation in knowledge-intensive business services (2009, background): “…& Tether, 2006; Sundbo & Gallouj, 1998; Tether et al., 2002), delivery innovation (den Hertog, 2000; Kuusisto & Meyer, 2003; Tether et al., 2002), strategic innovation, managerial innovation and marketing innovation (Howells & Tether, 2004; OECD, 2006; Sundbo & Gallouj, 1998; Tether et al., 2002).”