Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service

By J. Petrick. 2002

1,098 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4ed699907a8f2824c05c71143d92b1d68fc84974

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Citations in the corpus

Co-created value: Multidimensional scale and nomological network (2018, background): “Research has shown negative consequences, damaging effects, and decreases in value when consumers spend too much time, money, and effort in the purchasing process (Petrick, 2002; Sweeney & Soutar, 2001).”
Brand authenticity leads to perceived value and brand trust (2019, background): “Regarding the dimensions of value, Petrick (2002) concluded that value consisted of five dimensions including quality, emotional response, monetary price, behavioral price and reputation.”
Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model (2021, methodology): “To further conceptualize service value, this study follows the commonly accepted Sweeney and Soutar (2001) framework (e.g., Petrick, 2002; Yang & Jolly, 2009), which identifies four dimensions of service value: (1) functional value, which reflects the expected utility derived from the quality and…”
Value-based Adoption of Mobile Internet: An empirical investigation (2007, background): “Petrick [42] characterized what customers breceiveQ as emotional response/joy received from purchase and product quality.”
Measuring Users’ Value Experience on a Travel Website (e-Value) (2015, methodology): “Multidimensional measures of value vary in terminology, including “functional value due to price” (Sweeney and Soutar 2001), monetary price (Petrick 2002), economic value (Mathwick, Malhotra, and Rigdon 2001), or value for money (Williams and Soutar 2009).”
Event Quality, Perceived Value, Destination Image, and Behavioral Intention of Sports Events: The Case of the IAAF World Championship, Daegu, 2011 (2013, methodology): “The design of a questionnaire for gathering data for this study arises from previous research and incorporates specific characteristics of sporting event/tourism (Ko et al., 2011; Petrick, 2002; Prayag & Ryan, 2011; Zeithaml, Berry, & Parasuraman, 1996).”
An Investigation of Perceived Value Dimensions: Implications for Hospitality Research (2004, background): “Not only is it influential at the prepurchase phase, but it also affects customer satisfaction, intention to recommend, and return behavior at the postpurchase phase (Dodds, Monroe, and Grewal 1991; Parasuraman and Grewal 2000; Petrick 2001).”
The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009, background): “In the discussion of the relationships between perceived value and post-purchase intention, many scholars considered perceived value has direct effects on repurchase intention and WoM (Eggert & Ulaga, 2002; Petrick, 2002; Wang et al., 2004; Lin et al., 2005).”