Students' perceptions of service quality in higher education
By Halil Nadi̇ri̇, Jay Kandampully, Kashif Hussain. 2009
198 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/47564b162e65bb2d58a81d2ecd4c098dc4b1e781
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In Organizational Behavior and Human Resource Management
In Strategy and Management
Citations in the corpus
- Determinants of education quality: what makes students’ perception different? (2016, background): “In their research, Nadiri, Kandampully, and Hussain (2009) tried to examine the perceived service quality provided by the administrative units, for example, services provided by the registrar, library, faculty office, rector office, dormitory, sports, and health care center.”
- A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2014, background): “The use of two overall dimensions (tangible and intangible) for measuring student perceptions of service quality in higher education has also been supported by Nadiri et al. (2009) who found that these dimensions are good predictors of student satisfaction.”
- Making sense of higher education: students as consumers and the value of the university experience (2014, methodology): “…attributes, studies concerning service quality, using either SERVQUAL (Parasuraman, Zeithaml, and Berry 1988), or SERVQUAL-derived, measures, are also, unsurprisingly, legion (Centeno et al. 2008; Nadiri, Kandampully, and Hussain 2009; Quinn et al. 2009; and as far back as Rigotti and Pitt 1992).”