Services quality dimensions of Internet retailing: an exploratory analysis
By Zhilin Yang, R. Peterson, Shaohan Cai. 2003
324 citations recorded by the source corpus.
Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/448e2a4563f0f72e8901d76db52da6c85a1d9d08
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Information Systems and Management
- D. Jamshidi
- Victor R. Prybutok
- Ibrahim Koese
- Feisal Murshed
- Xiaoni Zhang
- J. Sweeney
- Y. Keshavarz
- Abhishek Dwivedi
In Organizational Behavior and Human Resource Management
- D. Jamshidi
- Victor R. Prybutok
- Ibrahim Koese
- Joffre Swait
- Feisal Murshed
- Xiaoni Zhang
- J. Sweeney
- Y. Keshavarz
In Sociology and Political Science
- D. Jamshidi
- Victor R. Prybutok
- Ibrahim Koese
- Joffre Swait
- Feisal Murshed
- Xiaoni Zhang
- J. Sweeney
- Y. Keshavarz
Citations in the corpus
- Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness (2018, methodology): “A four-item measure of product category involvement was adapted from Yoo and Donthu (2001).”
- The effects of brand credibility on customer loyalty (2008, background): “Credibility has been noted as playing a key role in customer perceptions of the retailing environment, particularly in the context of pricing tactics, advertising, salesperson interactions and online catalogs (e.g., Bobinski et al., 1996; O’Shaughnessy, 1971–1972; The Wall Street Journal, 2000; Yang”
- Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty (2018, background): “The links between the process quality and customer satisfaction have been supported by several studies (Ariffin and Maghzi, 2012; Hwang and Lambert, 2008; Lloyd et al., 2011; Riscinto-Kozub, 2008; Yang et al., 2003).”
- Quality of Electronic Services (2006, methodology): “There are studies that focus on Web site quality alone (e.g., Loiacono, Watson, and Goodhue 2002), whereas other studies take a more extended view on QES that includes, for example, contacts with customer service agents (e.g.,Yang, Peterson, and Cai 2003).”
- A consumer perspective of E-service quality (2005, methodology): “Because service as provided on the Internet is impersonal, the service quality characteristics of a Web site are different than those that occur in a traditional store [ 134 ].”