Emotional intelligence, emotional exhaustion, and job performance

By Taewon Moon, Won‐Moo Hur. 2011

162 citations recorded by the source corpus.

In this paper we examined how emotional intelligence (EI) affects emotional exhaustion (burnout) resulting from emotional labor, and how emotional exhaustion influences an individual’s job performance in terms of organizational commitment and job satisfaction. Partial least squares regression analyses were conducted on data from 295 retail sales employees in South Korea. Of the 4 factors identified in the EI model developed by Schutte et al. (1998) we found that 3 (appraisals of emotions, optimism, and social skills) were negatively associated with emotional exhaustion but the fourth factor of utilization of emotion showed no significant links with emotional exhaustion. Emotional exhaustion was found to be negatively related to job performance in terms of organizational commitment and job satisfaction and the mediating effect of emotional exhaustion was confirmed in the relationship between job performance and appraisals of emotions, optimism, and social skills as factors in emotional intelligence.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/3b6bf94f11afececf4fcdccacd801f8cce4eb303

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Ra'ed Masa'deh
2. Naresh Kumar
3. Ponniah Raman
4. Murali Sambasivan

In Social Psychology

1. Ra'ed Masa'deh
2. Musa Al-Lozi
3. Ivan Vratskikh
4. Naresh Kumar
5. Ponniah Raman
6. Murali Sambasivan
7. Mahmoud Maqableh

In Sociology and Political Science

1. Ra'ed Masa'deh
2. Naresh Kumar
3. Ponniah Raman
4. Murali Sambasivan

Citations in the corpus

• The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction (2016, background): “Researchers are interested in understanding the ways in which emotions affect JP of employees and they emphasize the need for research focused on emotions of personnel within the organization (Ashforth & Humphrey, 1993; Muchinsky, 2000; cited in Moon & Hur, 2011).”
• The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam (2020, unknown): “In relation to job burnout, people who have elevated levels of emotional intelligence deal better with life’s challenges and job stresses, which leads to good psychological and physical health [72] and makes them less likely to experience job burnout [73].”
• The mediating role of burnout on the relationship of emotional intelligence and self-efficacy with OCB and performance (2015, unknown): “The importanceof examiningburnout asamediator stems fromthe fact that despite growing interest in the potential link between EI and job performance, findings in this respect have been inconclusive (Moon and Hur, 2011).”
• Counterproductive work behavior among frontline government employees: Role of personality, emotional intelligence, affectivity, emotional labor, and emotional exhaustion (2016, background): “Earlier researchers have focused on the direct effects of emotional intelligence on emotional exhaustion (Brackett et al., 2010; Chan, 2006; Moon & Hur, 2011).”