An Empirical Examination of Initial Trust in Mobile Banking

By Tao Zhou. Internet Research, 2011

606 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/37b0afbd3a9470ddfcaa03f4b32480f77246d287

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust (2014, methodology): “Meanwhile, four items to measure trust were adapted from Zhou (2011).”
A meta-analysis of antecedents and consequences of trust in mobile commerce (2020, background): “The result is consistent with the ﬁ ndings of the previous studies (Lin, 2011; Zhou, 2011e, 2012a ).”
Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy (2016, background): “, 2014; Riquelme and Rios, 2010), trust (Kim et al., 2009; Zhou, 2011) and self-efficacy (Gu et al.”
Point of adoption and beyond. Initial trust and mobile-payment continuation intention (2020, neutral): “Zhou (2011a) also used system and information quality as antecedents of initial trust in mobile banking.”
Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse (2020, background): “Likewise, Zhou (2011) provided further evidence regarding the impact of ease of use on the customer’s satisfaction with mobile payment.”
Security-related factors in extended UTAUT model for NFC based mobile payment in the restaurant industry (2017, background): “Finally, trust is a pertinent construct in m-banking studies (Zhou, 2011a).”
Understanding consumers' continuance intention towards mobile purchase: A theoretical framework and empirical study - A case of China (2015, methodology): “The positive relationship between information quality and trust is consistent with Zhou (2011a) and Lee and Chung (2009), which asserted that information quality positively affects trust in mobile banking.”
Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation (2015, background): “Other factors such as information quality, site appeal and usability also affect initial trust (Nicolaou and McKnight 2006; Zhou 2011b).”
Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2019, methodology): “…of UTAUT2 were measured using items proposed by Venkatesh et al. (2012) while the scale of Dabholkar (1996); Delone and Mclean (2003); Kim et al. (2004); Shamdasani et al. (2008) and Zhou (2011) was adopted to measure three constructs: system quality, service quality, and information quality.”
Mobile banking adoption: A literature review (2015, background): “A particularly prominent antecedent is consumer trust in mobile banking, its associated applications, and the bank, according to several authors (e.g., Jain, 2013; Lee and Chung, 2009; Lin, 2011; Zhou, 2011).”
Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017, background): “In his study to examine the factors predicting customers' initial trust in Mobile banking, Zhou (2011) also confirmed trust as key factor determining the likelihood of customers using Mobile banking.”