Point of adoption and beyond. Initial trust and mobile-payment continuation intention
By Shalini Talwar, Amandeep Dhir, Ashraf Khalil, Geetha Mohan, A. K. M. Najmul Islam. Journal of Retailing and Consumer Services, 2020
320 citations recorded by the source corpus.
Abstract Initial trust represents the trust that develops upon first use of a product. It is built on the basis of the net effect of factors that stimulate as well as inhibit it. Future transactions require less consumer effort after initial-trust formation. Despite being recognized as an important factor affecting the adoption of innovations, initial trust has been not been greatly explored by prior scholars. The present study remedies this gap by invoking the information systems success (ISS) model, transaction cost economics (TCE) theory, and the IT continuance model to propose a two-step framework that includes the antecedents of a pre-adoption factor, such as initial trust, and post-adoption factors, such as confirmation, perceived usefulness, satisfaction, and continuation intention toward mobile-based payments. Cross-sectional data of 954 first-time mobile-wallet users are analyzed to test the framework. The study findings suggest that information and service quality positively influence initial trust, which, in turn, has a positive association with confirmation and perceived usefulness. Results also reveal a positive relationship between perceived usefulness and continuation intention. These results pave the way for making useful recommendations for future researchers. The study also discusses various inferences that can improve managerial efficacy in promoting the use of mobile-based payment methods.
Subfields: Information Systems and Management, Sociology and Political Science, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/854d9684f80340a8e3175786f9b1af24a9cec5e5
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Citations in the corpus
- Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions (2021, methodology): “With respect to new technologies, Talwar et al. (2020b) found that S. Kumar and A. Shah Journal of Retailing and Consumer Services 62 (2021) 102595 perceived usefulness positively correlated with continuation intention of new technologies such as mobile payment.”