Consumption Emotions, Experience Quality and Satisfaction

By Andreas H. Zins. 2002

125 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/378cda8dfc444f056a7f408cdd0459fe99b1081c

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In Marketing

1. Sameer Hosany
2. N. Scott
3. Shanshi Li
4. Gabrielle Walters
5. J. Nawijn
6. Hung-Che Wu
7. S. Jang
8. Tao Li

In Organizational Behavior and Human Resource Management

1. Sameer Hosany
2. N. Scott
3. J. Nawijn
4. Shanshi Li
5. Gabrielle Walters
6. Hung-Che Wu
7. S. Jang
8. Tao Li

Citations in the corpus

• Current and potential methods for measuring emotion in tourism experiences: a review (2015, background): “Zins (2002) employed nine positive (e.g. satisfied, pleased and enthusiastic) and nine negative affective items (e.g. upset, angry and unhappy) derived from PANAS to measure consumers’ emotion outcomes in service experience.”
• Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2010, background): “Furthermore, in line with Zins (2002), findings from preliminary qualitative stages show that tourists are more inclined to describe their experiences high in terms of positive emotions and very low in terms of negative emotions.”
• An Exploration of the Experiential Nature of Boutique Accommodation (2005, background): “An increasing number of studies have also sought to understand the influence of mood and emotion on service evaluations and experiences in leisure and tourism settings more generally (Bigne and Andreu 2004; Gnoth et al. 2000; Sirakaya, Petrick, and Choi 2004; Williams, Patterson, and Roggenbuck 1992”
• Visitors’ Emotional Responses to the Festival Environment (2014, result): “Consistent with measurement scales in the previous study (e.g., Zins, 2002), different scale formats across constructs were used in the analyses.”
• Changes in emotions and their interactions with personality in a vacation context (2014, result): “Themean negative emotion levels during vacationwere lowand similar to the levels reported in other studies (e.g., mean NA ¼ 1.09 in Nawijn, 2011; mean NA ¼ .90 in Wirtz, Kruger, Scollon, & Diener, 2003; mean NA ¼ 1.50 in Zins, 2002).”
• Determinants of Daily Happiness on Vacation (2011, background): “…are generally studied as independent variables and used to assess how current mood or affective elements of customer satisfaction are related to overall satisfaction (De Rojas and Camarero 2008; Del Bosque and San Martin 2009; Gountas and Gountas 2004; Sirakaya, Petrick, and Choi 2004; Zins 2002).”
• Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007, background): “…quality (what services were provided) as the antecedent to customer satisfaction, technical quality (what was received from those services) is also an important contributor to customer satisfaction because product and service coexist in customer experience in a typical service setting (Zins, 2002).”
• A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists (2017, methodology): “…value, heritage image, experiential satisfaction, and behavioral intention constructs were adopted on the basis of several researchers’ results (Chen & Chen, 2010; Chen & Tsai, 2007; Clemes et al., 2009; de Rojas & Camarero, 2008; Kao et al., 2008; Rindell, 2013; Wu, 2013; Zins, 2002; see Table 4).”
• How Do We Feel on Vacation? A Closer Look at How Emotions Change over the Course of a Trip (2013, background): “Study participants scored higher on positive emotions than they did on negative emotions, which is consistent with findings from earlier studies (cf. Nawijn 2011a; Zins 2002).”