The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants

By Kisang Ryu, S. Jang. 2007

692 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/31e15282763fdd49e62799e388bfcd73818bbc2c

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Citations in the corpus

The Impact of Store Atmospherics, Perceived Value, and Customer Satisfaction on Behavioural Intention☆ (2016, background): “…(Chang, 2000; Donovan and Rossiter, 1982; Ha and Jang, 2012; Heung and Gu, 2012; Liu and Jang, 2009; Namkung and Jang, 2007; North and Hargreaves, 1996; Ryu and Jang, 2007; Ryu, 2005; Tai and Fung, 1997) have been done either in separate, pair or combined elements of store atmospheric variables.”
The role of brand personality, self-congruity, and sensory experience in elucidating sky lounge users’ behavior (2018, background): “Previous research pertinent to the role of atmospherics in service settings has primarily focused on its direct effect on customers’ responses (Ha & Jang, 2010; Ryu & Han, 2011; Ryu & Jang, 2007).”
A consumption emotion measurement development: a full-service restaurant setting (2010, methodology): “In the last two decades, a growing number of conceptual and empirical studies of emotion have indicated that satisfaction judgements and post-purchase processes are primarily influenced by consumers' emotional experiences (Barsky & Nash, 2002 ; Ladhari et al, 2008 ; Liljander & Strandvik, 1997 ; ”
The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions (2008, background): “Here it is important to note that the décor and interior design plays a great role in creating atmosphere in the customer perception (Ryu and Jang, 2007).”
An Expanded Servicescape Framework as the Driver of Place Attachment and Word of Mouth (2018, background): “…that, like elements in the physical environment (Bitner, 1992; W. G. Kim & Moon, 2009; Kincaid, Baloglu, Mao, & Busser 2010; Liu & Jang, 2009; Ryu & Jang, 2007), aspects of the social environment can elicit specific emotional and psychological responses to the consumption experience (Miao &…”
Pleasure, Arousal, Dominance: Mehrabian and Russell revisited (2014, methodology): “In environmental psychology research affect is a central theme (Russell and Pratt 1980; Baker et al. 1992; Ang and Leong 1997; Chebat and Michon 2003; Ryu and Jang 2007).”
Festival Tourists’ Emotion, Perceived Value, and Behavioral Intentions: A Test of the Moderating Effect of Festivalscape (2011, methodology): “The construct of emotion was measured using a four-item scale suggested by Ryu and Jang (2007), which represent unhappy–happy, disappointed–delighted, annoyed–pleased, and bored–entertained.”
Influence of brand experience on customer inspiration and pro-environmental intention (2020, background): “Ryu and Jang (2007) considered external environmental factors and employees as stimuli and determined the considerable effects of atmospheric factors and employees on customer’s feelings and behavioural intention.”
The Effect of Volunteer Management on Intention to Continue Volunteering: A Mediating Role of Job Satisfaction of Volunteers (2020, neutral): “…stimuli on consumers’ pleasure and behaviors in the brick-and-mortar stores (Alakwe & Okpara, 2017; Groeppel-Klein & Baun, 2001; Tai & Fung, 1997), virtual stores (Diehl, 2001; Huang, 2003; Manganari et al., 2011), and restaurants (Chen et al., 2015; Jang & Namkung, 2009; Ryu & Jang, 2007).”
Destination Aesthetics and Aesthetic Distance in Tourism Experience (2015, background): “Environment as consisting of tangible and intangible elements is known to influence consumer behavior while contributing to consumptive experience (Bitner, 1992; Hosany & Gilbert, 2010; Liu & Jang, 2009; Ryu & Jang, 2007).”