Developing and validating an instrument for measuring user-perceived web quality

By Adel M. Aladwani, Prashant C. Palvia. Information Manager (The), 2002

1,250 citations recorded by the source corpus.

Subfields: Computer Vision and Pattern Recognition, Information Systems and Management, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/25c2d0efd167ef0d5b36cf7478e42a8fd436867c

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In Computer Vision and Pattern Recognition

In Information Systems and Management

In Organizational Behavior and Human Resource Management

Citations in the corpus

Facets of visual aesthetics (2010, background): “…evidence that visual aesthetics can influence perceptions of a system apart from perceived usability, such as evaluations of a website’s content (Aladwani and Palvia, 2002; De Angeli et al., 2006; Palmer, 2002; Sutcliffe and de Angeli, 2005; Thielsch, 2008), credibility (Fogg et al., 2003),…”
Mobile App Rating Scale: A New Tool for Assessing the Quality of Health Mobile Apps (2015, background): “Much of the published literature focuses on technical aspects of websites, presented mostly in the form of checklists, which do not assess the quality of these features [8-10].”
Learners' acceptance of e-learning in South Korea: Theories and results (2009, background): “Aladwani and Palvia (2002) reported on the development of an instrument that captures key characteristics of web site quality from the user’s perspective. The 25-item instrument measures four dimensions of web quality: specific content, content quality, appearance and technical adequacy. The instrum”
Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context (2013, background): “As reviewed in Table 1, the subdimensions of IQ and SysQ identified by Wixom and Todd in an organizational warehouse setting have frequently emerged as key dimensions of website quality, notably, system accessibility, system timeliness, information completeness, and information accuracy (Aladwani an”
The roles of habit and web site quality in e-commerce (2006, methodology): “Specific content refers to finding specific details about product/services, customer support, privacy policies, and other important information (Aladwani & Palvia, 2002).”
Mobile Application Usability: Conceptualization and Instrument Development (2015, methodology): “Aladwani and Palvia 2002; Cyr et al. 2009; De Wulf et al. 2006; Huizingh 2000; Kim and Stoel 2004; Parboteeah et al. 2009; Wells, Parboteeah, and Valacich 2011; Wells, Valacich, and Hess 2011; Zhang and von Dran 2000, 2001 MIS Quarterly Vol. 39 No. 2/June 2015 445 Hoehle & Venkatesh/Mobile…”
Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust (2007, background): “The perceived Web quality with service contents was adapted and revised from Aladwani and Palvia [3].”
Engaging customers during a website visit: a model of website customer engagement (2016, background): “These measures’ items emanate from published scales (Agarwal and Karahanna, 2000; Aladwani and Palvia, 2002; Kim and Stoel, 2004; Liu, Arnett, Capella, and Taylor, 2001; Park and Kim, 2003; Venkatesh and Davis, 1996), an exploratory phase consisting of think-aloud protocols (Ericsson and Simon,…”
Inexperience and experience with online stores: the importance of TAM and trust (2003, background): “personalization,Internet shipping errors, convenience, customer relations, informational fit to task, intuitiveness, and visual appeal [3], [4], [46], [58], [60], [78].”
Development and validation of an instrument to measure user perceived service quality of information presenting Web portals (2005, background): “The service quality of Web sites is still an underdefined construct [2].”