The effect of information overload on consumer choice quality in an on-line environment

By Byung-Kwan Lee, Wei‐Na Lee. 2004

419 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/23dd80a962b9be9d1a8dda00abc6f4cb500b2502

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Citations in the corpus

The Maximization Paradox : The costs of seeking alternatives (2009, background): “Yet people are less satisfied with outcomes chosen from larger assortments rather than smaller assortments (Chernev, 2003; Iyengar & Lepper, 2000; Lee & Lee, 2004; Schwartz, 2004, 2000).”
Can we get from liking to buying? Behavioral differences in hedonic and utilitarian Facebook usage (2013, background): “Further, the relative easiness of such actions could weaken the effect of browsing on purchase and referral intentions through information overload, which is suggested to have a negative effect on the ability to comprehend and utilize information (e.g. Lee and Lee 2004).”
Information overload in the information age: a review of the literature from business administration, business psychology, and related disciplines with a bibliometric approach and framework development (2018, background): “…Greiling and Spraul (2010), Iselin (1988) IS Ackoff (1967), Grise and Gallupe (1999/2000), Hiltz and Turoff (1985), Lee and Lee (2004), Paul and Nazareth (2010), Sumecki et al. (2011) MAR Lurie (2004) Reduction of the amount of information IS Davis and Ganeshan…”
Linking Sources of Consumer Confusion to Decision Satisfaction: The Role of Choice Goals (2013, background): “Lee and Lee (2004) posit that information overload can result in reduction in consumers’ confidence in their ability to make the best decision.”
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs (2007, background): “They help buyers reduce information and choice overload, improve decision quality, and increase product choice conﬁdence [32, 36, 49, 56].”
The effects of information overload on consumers' subjective state towards buying decision in the internet shopping environment (2009, methodology): “…and distribution of attribute levels across alternatives, or adapted different methodologies to test the information overload effects, but still produced inconsistent results (Malhotra et al., 1982; Malhotra, 1982, 1984; Muller, 1984; Keller and Staelin, 1987; Lurie, 2004; Lee and Lee, 2004).”
Transforming the Customer Experience through New Technologies (2020, background): “In fact, Lee and Lee (2004) have shown that information overload in an online environment decreases customer satisfaction and confidence and leads to confusion.”