Emotional Labor: Putting the Service in Public Service

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Professional Supervision: A Workforce Retention Strategy for Social Work? (2012, background): “regular leave and holidays (Guy et al., 2008; Morrison, 2007), as well as develop other”
How Emotional Labor and Ethical Leadership Affect Job Engagement for Chinese Public Servants (2014, background): “On the positive side, it is linked to increased job satisfaction and task effectiveness (Ashforth & Humphrey, 1993; Gursoy et al., 2011; Guy et al., 2008; Hsieh et al., 2012), affective commitment (Seery & Corrigall, 2009), and psychological well-being (Pisaniello, Winefield, & Delfabbro, 2012;…”
Emotional Strategies of Police and Their Varying Consequences for Burnout (2016, background): “This body of research on emotional labor and public service recognizes that emotion work is not only an essential component of almost all public service work, it is also critical for its effectiveness (Guy et al., 2008, 2010; Hsieh, 2012; Stivers, 2000, 2005).”
How Emotional Intelligence Mediates Emotional Labor in Public Service Jobs (2015, methodology): “An analysis to test for gender differences in responses indicated no significant differences, which is consistent with studies conducted by Guy et al. (2008), Hsieh et al.”