Building customer trust in mobile commerce

By Keng Leng Siau, Zixing Shen. CACM, 2003

709 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Pharmacology, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/0a7fe456a0f7efffc4be589f2c75f7b200a65465

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

In Pharmacology

In Strategy and Management

Citations in the corpus

Towards an understanding of the consumer acceptance of mobile wallet (2009, background): “Mobile customers often feel more uncertain about mobile vendors and the outcomes of mobile transactions (Siau & Shen, 2003).”
A conceptual model of trust in the online environment (2007, background): “Honesty means that the trustees make reliable decisions and honour the terms that they guaranteed ( Siau and Shen, 2003”
Personality traits and concern for privacy: an empirical study in the context of location-based services (2008, background): “Up to now, research in the context of privacy issues pertaining to LBS has been predominantly conceptual (Siau & Shen, 2003; Valacich, 2003), or strongly focused on design issues (Gosh & Swaminatha, 2001; Rodden et al ., 2002; Lederer et al ., 2004).”
An Empirical Examination of Initial Trust in Mobile Banking (2011, background): “Siau and Shen (2003) divided mobile trust into initial trust and continuous trust, both of which are affected by the factors related to mobile vendor and technology.”
Trust disposition, trust antecedents, trust, and behavioral intention (2015, background): “According to Siau and Shen (2003), trust in m-commerce is divided into two categories, trust in mobile vendor (m-vendor) and trust in mobile technology.”
Understanding dynamics between initial trust and usage intentions of mobile banking (2009, background): “Cumulative experience significantly influences the level of customer trust in a vendor’s competence, predictability and goodwill (Siau & Shen, 2003).”
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture (2008, background): “To do so, we examine m-commerce portals [34], Internet-based storefronts of e-commerce sites specifically tailored for mobile devices [2, 77, 85].”
Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation (2015, background): “In the early stages of m-payment adoption, disappointing performance of privacy and security protection causes doubt from users on its ability to deliver consistent, reliable and secure service (Siau and Shen 2003).”
Increasing trust in mobile commerce through design aesthetics (2010, background): “As a result, a website with a greater level of trust is often associated with a higher degree of purchase intentions and higher customer retention rate (Siau & Shen, 2003; Van der Heijden, Verhagen, & Creemers, 2003).”